Orders

Question about an order?

I’m tax exempt. How would that apply to my order?

All you have to do is provide us with the tax exempt form completed and signed. Once we verify the information is accurate, you can place the order and we will refund the taxes.

Retail product warranty

Any purchase made through www.fathead.com has a warranty period of 30 days. Please ensure you reach out to us within this period, as we would like to help you straight away. If the warranty period is exceeded, there is very little we can do and all w

I want to make a large custom order!

For bulk orders, please feel free to contact us at [email protected]

Custom Creation processing, exchanges, and return information

Give us 5-7 full business days to process your Custom order. Don’t forget to add the shipping time to that, depending on your desired method of shipping. We consider business days only Monday to Friday from 8am - 5pm EST. Please note that if you orde

What happens if I have received a different size from what I have actually ordered?

The size of your final item may vary by a couple of inches due to the cutouts' proportions; we try to scale the cutouts as large as possible within the printing sheets' dimensions. The actual size of the final items can be seen on the proof, prior to

How long will it take to get my order?

Standard Shipping - 7 to 10 business days. Expedited Shipping - 2 business days. Express Shipping - 1 business day

How do I track my order?

To track your order, please click here or reach out to our Customer Service team via our contact form available here with relevant order information, such as Order ID, Order Date, and Name.

Can I upgrade my shipping method after I have placed the order?

Unfortunately, we are unable to guarantee upgrade of the shipping method once the order has been submitted. However, please feel free to contact us via our contact form available here and we will be able to assist you with this matter.

Can I deliver to a different address?

Given that Fathead is a print-on-demand company, we are not able to process cancellations or update addresses following purchase of a Fathead product. Please feel free to reach us at via our contact form available here for alternative options.

Do you deliver to PO boxes?

Unfortunately, we are not able to ship to P.O. Boxes at this time. We are sorry for the inconvenience!. We do recommend having your items shipped to a work address instead.

What happens if my order is late?

If you notice that your order is late, please contact our Customer Service team via our contact form https://fathead.com/pages/contact for assistance.

My order seems creased. What do I do?

The good news is that our vinyl doesn’t have a memory, which means once you peel and stick your decal to a smooth surface, you’ll never notice the mishap that occurred during shipping. The decal only appears bent because it is still adhered to the ba

I have received an incorrect order. What do I do?

Please contact us via our contact form https://fathead.com/pages/contact and provide a picture of the wrong item, together with the invoice or the packaging label and we will gladly send you a replacement.