Custom creation processing and proofsUpdated 2 years ago

How do you process a Custom Creation? 

Once you have placed your Custom order, it will automatically go into the design process. If a designer has a question about your order, your order will be placed on a "HOLD" status and we will reach out to you via the email you provided at checkout.

We want to provide you with the best product possible. Our Fathead customizer will help you during the order process by recognizing what image will work for what sizes. If, during our design phase, we notice that your selected image does not meet our resolution requirements or it is subject to copyright infringement, you will be notified by email that your order will be cancelled and you will be issued a full refund for your custom product.

What is a proof and why is it important to look at it?

The proof is a copy of your document after all modifications have been completed as per your request. It is your last and best opportunity to make sure that the final product will come out exactly how you have pictured it. You can select a proof in Step 5 of our Fathead customizer.

Please take into consideration when approving/rejecting your digital proof that the final size will be displayed on the sides.

Once a proof has been approved, we are unable to make any changes to it.

The first two proofs of each customized item are free of charge. Should you reject both, any extra proof will come at an additional charge of $5. 

What happens if I don’t approve the proof?

Please note that proofs are automatically approved after 48 hours. Fathead will not accept returns on products that have been auto-approved. We are sorry, at this time we are unable to provide digital proofs for murals! 

Why does my proof have a pink line around it? 

There is no need to worry - the pink line on the proofs will not be printed on the final item, it only gives you an idea of how it will be cut. Nothing outside the pink line will be printed either - those are just duplicated pixels that are generated to ensure efficiency while printing/ cutting.

If any adjustments are needed, please reject the proof and let us know via our contact form available here and we'll be more than happy to assist you! 

What are the custom items processed without receiving a proof? 

We are sorry but at this time we are unable to provide digital proofs for our MURALS. Please take this into consideration when placing your order.