Shipping Policy + InfoUpdated 2 years ago
Production Details
Order processing time for RETAIL products: 2 full business days.
Order processing time for CUSTOM products: 5-7 full business days. Please note, delays in the proofing process will increase production time.
Order processing time for RETAIL products: 2 full business days.
Order processing time for CUSTOM products: 5-7 full business days. Please note, delays in the proofing process will increase production time.
Shipping Details
Production timeframes not included.
| Shipping Type | Fathead Custom Creations | Everything Else |
|---|---|---|
| Standard | 7-10 business days | 7-10 business days |
| Expedited | 2 business days | 2 business days |
| Express | 1 business day | 1 business day |
| Alaska/Hawaii | 10-14 business days | 10-14 business days |
| International | 10-14 business days | 10-14 business days |
| Canada Standard | 10-14 business days | 10-14 business days |
| APO | 10-14 business days | 10-14 business days |
Exchange Details
You have 21 business days from the date of delivery to set-up an exchange for all Fathead.com products, excluding Custom Creations and Licensed Sports Wallpaper.
Proof of purchase from Fathead.com is required for all returns.
Customers wanting to exchange a product are responsible for the shipping costs to return the original item.
The product must be unused and in its original packing:
You have 21 business days from the date of delivery to report any damaged or defective products.
Damaged or defective products due to shipping and handling will be replaced at no cost to you.
Proof of purchase from Fathead.com is required for all exchanges.
Pictures of the defective products and of the shipping box are required.
Orders purchased outside of Fathead will not be accepted. Please return your items to the store where the original purchase was made.
Proof of purchase from Fathead.com is required for all returns.
Customers wanting to exchange a product are responsible for the shipping costs to return the original item.
The product must be unused and in its original packing:
- For any of our decals, do not peel them off the backing.
- For our Fathead Big HeadTM and Stand OutTM cut outs, do not remove them from the surrounding material.
You have 21 business days from the date of delivery to report any damaged or defective products.
Damaged or defective products due to shipping and handling will be replaced at no cost to you.
Proof of purchase from Fathead.com is required for all exchanges.
Pictures of the defective products and of the shipping box are required.
Orders purchased outside of Fathead will not be accepted. Please return your items to the store where the original purchase was made.
- Orders purchased outside of Fathead will not be accepted. Please return your items to the store where the original purchase was made.