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GDPRUpdated 5 months ago

GDPR Statement

The General Data Protection Regulation (GDPR) is a European Union regulation which protects the rights of data subjects in the European Economic Area (EEA), with respect to the processing of their “personal data,” as such term is defined in the GDPR.


The Fathead website and platform are designed to meet the principles of the GDPR. Here are some of the actions we’ve taken to ensure our compliance with GDPR:

  • We limit the personal data we collect;

  • We have established a legal basis for the processing of that data;

  • We only retain personal data for a limited time period, after which, the data is deleted

What Personal Data is Collected and How it is Collected

The time period for which we retain your personal information depends on the purpose for which we use your personal information and the applicable law for that type of personal information and use. Fathead will keep your personal information for as long as you are using our services and platform or as long as we have a valid business purpose to do so and, thereafter, for no longer than is required or permitted by law.

How Long is Personal Data Retained

If you provide information to us to request a demo, we will keep that information for up to twelve months after your last communication with us. We will keep personal information provided by customers for up to three months after the end of our business relationship and subject to our SaaS agreement.  All payment information will be deleted three months after processing, unless we are required by law to keep it longer.

If you contact us directly using the contact information provided on the Fathead website, we will retain your contact information for a period of up to three months after we respond to your inquiry. After that, the communications will be deleted from our system, unless we are required by law to retain it longer.

Children's Privacy

The Fathead website and platform were not developed or intended for individuals that are deemed to be children under applicable data protection or privacy laws, and we do not knowingly collect information from children.

Legal Basis for Processing

If you are a user of the Fathead website or platform located in the EEA, we rely on legitimate interest as the legal basis for processing the personal data we collect via the website and platform.


Fathead, LLC is a Controller of personal data covered by the Privacy Policy for purposes of European data protection legislation.


In connection with the operation of our website, Fathead may engage third parties (each a “Subprocessor”) to process your personal data. As a condition of permitting a Subprocessor to process your personal data, Fathead will enter into a written agreement with each Subprocessor containing data protection obligations at least as protective as the technical and organizational measures Fathead has put into place to protect your personal data from accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.

We use the following Subprocessors to operate our website and provide our services:


Subprocessing Activity

Country of Origin

Amazon Web Services, Inc.

Cloud Service Provider

United States and Ireland

Helpscout, PBC

Customer Support

United States

HubSpot, Inc.

Content Management System

United States

Chargebee, Inc.

Subscription & Billing

United States

Microsoft Corporation

Collaboration, Productivity, and Cloud Services

United States and Ireland

Slack Technologies, Inc.

Collaboration Tool

United States

Stripe, Inc.

Payment Processing Gateway

United States

Userpilot, Inc.

My Fathead application user dialogs

United States

International Data Transfers

If you are located within the EEA when you visit the Fathead website, we may transfer your personal data outside of the EEA. When we do, we will ensure that an adequate level of protection is provided for the information by using industry-standard encryption at rest and in transit.

Your Data Protection Rights Under GDPR

If you are a resident of the European Union, you have certain data protection rights under the GDPR. Fathead will take reasonable steps to allow you to access, review, update, rectify, or delete any personal data we hold about you. 
In certain circumstances, you have the following data protection rights:

  • Right of access. The right to obtain access to your personal data.

  • Right to rectification. The right to erase or rectify inaccurate or incomplete data.

  • Right to erasure. The right to obtain the erasure of your personal data in certain circumstances.

  • Right to portability. The right to move, copy, or transfer personal data.

  • Right to restrict processing. The right to restrict processing of personal data.

  • Right to object to processing. The right to object to processing of personal data for certain purposes.

If you wish to exercise one of these rights, please contact us by using the contact details below. We may ask you to verify your identity before responding to these requests.

Direct Marketing

You may opt-out of receiving marketing communications at any time by unsubscribing from email marketing, by changing your notification settings in the Fathead application or by opting-out of any emails we may send to you.

Changes to this GDPR Statement

Please visit this page periodically to stay aware of any changes to this GDPR Statement, which we may update from time to time. If we modify this GDPR Statement, we will make the revised overview available at the URL of this page and indicate the date of the latest revision.

How to Contact Us

If you have any questions about this GDPR Statement, you may email us at [email protected] or write to us at Fathead LLC, 535 Griswold Street, 4th Floor, Detroit, Michigan 48226.

If contacting us does not provide you with an adequate resolution and your inquiry is related to information collected about you in the European Union/European Economic Area, please contact the applicable EU Data Protection Authority.

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