Exchange PolicyUpdated 7 days ago

All sales are final. To maintain low prices and fast processing, we do not accept returns, exchanges, or order changes unless your item arrives damaged, defective, or incorrect due to a fulfillment error on our part. We do not accept returns for buyer's remorse, incorrect sizing, wrong address, or customer ordering mistakes.

Cancellations & Modifications: Because our items are printed on demand, production begins shortly after an order is placed. Once an order has dropped to production, it cannot be canceled, paused, or modified (including size or shipping address changes). Provided your order is processing within our advertised timeframes, cancellation requests will not be accommodated. 

CUSTOM ITEMS

All custom creation sales are final and non-returnable. Replacements will only be issued if your item arrives damaged during shipping or if there was a manufacturing error on our end.

1. Exact Replacements Only: Eligible claims will be reprinted using the exact original image and specifications. No changes to design, sizing, or layout can be made.

2. Exclusions: Claims will not be accepted for customer-side errors, such as uploading low-resolution images, submitting incorrect designs, failing to respond to proof requests in a timely manner, or change of mind.

3. Required Proof: Clear photos showing the defect, damage, or wrong item—along with photos of the original shipping box—are required for any claim.

Note: Custom processing and printing require 5–7 business days prior to shipping.

NON-CUSTOM ITEMS

Licensed/non-custom  products are non-returnable and non-refundable unless you received the wrong item or it arrived damaged.

1. Reporting an Error or Damage: Contact our team at [email protected] with your order number, details of the issue, and clear photos of the item and original packaging.

2. Proof of Purchase: Valid proof of purchase directly from Fathead is required.

3. Condition Requirements: If an incorrect or damaged item is being evaluated, it must remain in its original, unused state:

   • Decals: Must remain unpeeled on the original backing paper.

   • Big Head & Stand Out Cutouts: Must remain intact within their surrounding matrix material.

4. Required Proof: Photos of the incorrect/defective product and the original shipping box are mandatory to process a resolution.

ADDITIONAL TERMS

• Third-Party Purchases: Orders purchased outside of Fathead are ineligible for support. Please reach out directly to the retailer where the item was purchased.

• Resolution Process: If a verified wrong or damaged item cannot be replaced, a credit or refund will be issued to the original form of payment. If a gift card was used, funds will be restored to the gift card first.

• Gift Cards: Gift cards are final sale, non-refundable, and cannot be redeemed for cash.

Received an incorrect or damaged item?

Contact us immediately at [email protected].