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Exchange PolicyUpdated a month ago

Looking to exchange your order?

We do have a great exchange policy! If the order did not meet your expectations, you can exchange it for the same one, for something different, or simply get an instant credit to use for further purchases. 

Our exchange policy


All sales of Fathead Custom Creation Orders are final and ineligible for exchanges or refunds but can be replaced if there is damage during shipping or extreme delay during shipping. Please note that processing and printing an order can take up to 5-7 business days and this does NOT include shipping time.

  1. Exchanged orders can be reprinted of the SAME exact image. No changes can be made to the print.
  2. No exchanges will be processed for customer errors such as low resolution, failure to respond in a timely manner to a proof request, or buyer’s remorse.
  3. Pictures of the defective products and of the shipping box are required.


We process all of our Retail exchanges through Please take pictures of your items and the original packaging as we require them as proof for additional adjustments beyond the instant credit of the product.

You have 30 days from the date the order was shipped to set up an exchange for all Non-Custom items except for Licensed Sports Wallpapers and Garage Door Banners.

  1. Proof of purchase from Fathead is required for all returns.
  2. Customers wanting to exchange a product are responsible for the shipping costs to return the original item.
  3. The product must be unused and in its original packing.
  4. For any of our decals, do not peel them off the backing.
  5. For our Fathead Big Head and Stand Out cutouts, do not remove them from the surrounding material.
  6. Pictures of the defective products and of the shipping box are required.

More information

Orders purchased outside of Fathead will not be accepted. Please return your items to the store where the original purchase was made.

If you purchased your Fathead using both a Gift Card and another form of payment, we will first credit or replace the Gift Card with the amount originally deducted from it and then credit your other form of payment for the balance.

Gift cards are not redeemable for cash.

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