Custom creation help!Updated 2 years ago
What type of files can I upload?
JPG, JPEG, PNG are the best file types we recommend!
Unfortunately, at the moment, we cannot accept PDF, HEIC, TIFF or vector files. We recommend you to convert your artwork into one of the acceptable formats.
How do I upload my files?
Please select the Custom Product you wish to purchase from this list: https://fathead.com/collections/custom.
Once you are on the product page, please click on the “Upload your image” button and follow the instructions to customize your order.
For the accepted file formats, please refer to the “What type of files can I upload?” section.
What are the minimum requirements when uploading a file?
We do have a couple of minimum requirements for the type of files you can upload when placing an order for a Custom Creation. This is to ensure great quality of the final product.
- File type: JPG/JPEG/PNG.
- Minimum resolution: 1800 x 1800 px.
- Maximum resolution: 10.000 x 10.000 px.
- DPI: between 180 - 300.
- Minimum size: 2 MB
- Maximum size: 50 MB.
If the minimum requirements are not met, you can enhance your image by simply creating a free account on https://letsenhance.io/.
Should you still have trouble in the process, please contact us via our contact form available here and we will be more than happy to assist!
What happens if my image says “low quality” when uploading?
If the larger sizes are not available after you upload your image, it is most likely caused by the image's quality. The website automatically disables larger sizes if the uploaded file is of a lower quality.
You can check the specs of your file by right clicking on the image and selecting "Properties."
- Minimum guidelines: More than 2MB
- More than 1800 X 1800 pixels
- DPI (Dots per inch) between 180 and 300
- Limit the use of the zoom. Zooming takes resolution away from the image.
If your image does not meet the minimum requirements, there are a few ways to enhance it. Here's a couple that we know of:
- Photoshop:Add Image to Photoshop. From the menu on the Photoshop window, select "Image".
- If you want to keep the same dimensions of the image then click on the option "Resample Image".
- Increase Image Resolution.
- Enhancement: https://letsenhance.io/ It is free of charge, but you will need to create an account.
Should you still have trouble in the process, please contact us via our contact form available here and we will be more than happy to assist!